We give you the ability to customize your email notifications being sent from your account to into your customers' inbox.
Adding your own logo, color theme, and being able to send from your own email address by connecting your ESP to your LaunchNotes account has the following benefits:
Looks great from a branding perspective.
Ensures better delivery for customers already receiving emails from your company (@launchnotes.io is new to them/their inbox, whereas @yourcompany.com is already "warm").
Metrics! You get to see (and debug) all metrics and any issues from within your ESP.
Replies - your subscribers can't reply to announcement emails from [email protected] - setting up your own ESP gives you the ability to set a to/from address and get replies to these emails.
This article will cover:
💡 All email customization options can be found under the Email Settings tab,
under Settings on the admin navigation bar.
Email Branding
Custom Colors & Logo
Add your company brand color to the emails you send from LaunchNotes. We'll apply some light styling and add your colors.
Here you'll also be able to upload your company logo, which will be displayed in the header of your emails.
Text
Scroll down to set the font family and call-to-action button text
Excerpt Only
Toggle on Send all announcement emails with ‘excerpt-only’ to default all of your emails to only send an excerpt. If you do not toggle this on you can do it on a per announcement basis from within the announcement editor before publishing.
Heres an example of an announcement email with the styling used above and sent with excerpt only:
💡 Custom email colors and logo are available on all plans
Connecting your ESP
Connect your Email Service Provider to send from your own trusted domain. We support Sendgrid, Postmark, Mailgun, and SMTP out of the box.
❗ Before setting this up in LaunchNotes, make sure you've verified your
domain with your Email Service Provider.
When selecting your ESP, you'll be prompted to add in the relevant information such as your API key, Domain, Domain Key, Port, etc. in order to get this connected.
For additional help on these supported providers, you can visit their own docs listed below - these are also linked out to from the Email Sender page:
❓ Can't find what you're looking for? Get in touch with us at [email protected]
Below, you can see how these setting appear in your customers' email clients
Sending a test email
Once you're happy with your email customization options, you can send a test email to see what this configuration looks like, in the top right corner of the Email settings page, click Send test email.
If this is successful, you'll receive a test email to your LaunchNotes user inbox, such as the one below:
Customized email templates
Want to take customization even further? We also support fully customized email templates - please get in touch with us at [email protected] if you'd like to learn more on this.
❓ If you have any questions on the above or feedback on this article, please don't hesitate to get in touch with us at [email protected], or on live chat.
Settings
Notification security
You are able to select how your notifications are sent to your private page subscribers via Slack and email by being able to control whether or not you'd like the content of your notifications shown in the notification, or rather have your subscribers access your page to view for additional security.
Subscription behavior
You're also able to select whether you'd like to auto-subscribe new users to your private page on their first visit. This can help with user adoption and engagement on your updates, especially when introducing your new page. Your users are able to create or change their subscription preferences at any time by visiting your private page.
Announcement Notifications
You also have the option to set the default notification setting for new announcements. This allows an announcement to automatically trigger notifications when published. If you set this to "No, set notifications to off", you will have to manually activate notifications from within the announcement editor before publishing.
