Objective
This runbook covers how to automate the assignment of Jira issues to specific users based on issue labels.
Requirements
Administrative access to the Jira project.
Overview
Create a mapping of labels to users (e.g., "API" -> "John Smith").
Create necessary labels in the project.
Navigate to
Project Settings→Automation, clickCreate rule.Set up trigger:
Choose Field value changed.
Select "Labels" for Fields to monitor for changes.
Choose "Any changes to the field value" for Change type.
Select "All issue operations" for For.
Configure conditions:
Add Issue fields condition: "Assignee" "is empty".
Add Issue fields condition: "Labels" "contains any of" "label1" "label2".
Define action:
Select Assign issue.
Choose "Specify user" for Assign the issue to.
Select the appropriate user for Select a user.
Publish the rule.
Copy the rule for other label-assignee pairs using the three-dot menu.
Validation
Create a new Jira issue with a rule-defined label and confirm the issue is auto-assigned to the corresponding user. If not, review the automation rules in Project Settings → Automation.
Guide
1. Click on Project settings
2. Click on Automation
3. Click on Create rule
4. Click on Field value changed…
5. Click on Fields to monitor for changes
6. Type "labels"
7. Click on Labels
8. Click on Save
9. Click on New condition…
10. Click on Issue fields condition…
11. Click on Field
12. Type "labels"
13. Click on Labels
14. Click on Value
15. Add all relevant labels to assign to the desired user or user group
16. Click on Save
17. Click on New action…
18. Type "assign"
19. Click on Assign issue…
20. Click on Assign the issue to
21. Click on Specify user
22. Click on the user to assign issues with these specific labels
23. Click on Save
24. Name the rule
25. Click on Turn it on 🎉
