This runbook covers how to automate the assignment of Jira issues to specific users based on issue labels.
Administrative access to the Jira project.
Create a mapping of labels to users (e.g., "API" -> "John Smith").
Create necessary labels in the project.
Set up trigger:
Choose Field value changed.
Select "Labels" for Fields to monitor for changes.
Choose "Any changes to the field value" for Change type.
Select "All issue operations" for For.
Add Issue fields condition: "Assignee" "is empty".
Add Issue fields condition: "Labels" "contains any of" "label1" "label2".
Select Assign issue.
Choose "Specify user" for Assign the issue to.
Select the appropriate user for Select a user.
Publish the rule.
Copy the rule for other label-assignee pairs using the three-dot menu.
Create a new Jira issue with a rule-defined label and confirm the issue is auto-assigned to the corresponding user. If not, review the automation rules in
Project Settings →