Summary
Subscribers to your LaunchNotes page can choose to receive announcement notifications via Slack DMs instead of email. This feature is automatically enabled — there's no setup required from admins. Each subscriber controls which categories they follow and receives updates in their personal Slack messages.
In the below example you can see the subscriber receives a notification from LaunchNotes with an announcement.
If you'd like to understand our Slack integrations more deeply, visit our article Which Slack integration should I use?
Subscribing to Slack notifications via a public page
Once you have your public page set up, your subscribers will be able to receive notifications of your announcements via email or Slack.
Once they toggle on Slack, they will go through the steps to allow the LaunchNotes Announce app to be installed on their Slack.
Once installed, they will receive your product updates announcements from our Slack bot when you publish an announcement to Slack.
For more information on subscribing to a LaunchNotes page, reference Susbcriber management.
Sending customizations
By default Slack announcements will come from LaunchNotes but you can upgrade to a Premium plan for additional branding customizations.
Default branding example
(Example of a notification coming from LaunchNotes and delivering to subscriber. The icon is LaunchNotes and the name is your page name you set under Settings > Customize page > General settings)
Custom branding example
(Example of a notification coming from your brand and delivering to a subscriber.)
Steps
Go to Settings > Slack Announcements > Slackbot Customization
Select Use custom branding to enable customization options (Premium plan).
Enter your desired Sender name (this appears as the message sender in Slack).
Choose your Sender icon option:
Custom image: Enter a public image URL (must be 512 x 512 px)
Emoji: Enter any Slack emoji code (e.g., :bell:, :tada:, :rocket:)
Click Save.
For a more in-depth article about Slack customizations, visit How do I make Slack announcements appear from my company instead of LaunchNotes?
Troubleshooting
If a subscriber isn't receiving Slack DMs, ask them to verify they've toggled on Slack in their subscription management page and authorized the LaunchNotes Slack app.
If the Slack authorization step fails, the subscriber should check with their Slack workspace admin to ensure third-party apps are allowed.
Contact LaunchNotes support if issues persist.